Service Request Ticket

Service Request Information

CONTACT	Name	DeVoe, Cinda	Date	May 13, 2019 10:04 AM
	Department	College of Liberal Arts and Sciences	Phone	88206
	Location		Email	devoec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171055 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	CSDJRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSDJRP2	Location	Parts Pile
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:D4:B6

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 16, 2019 10:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 16, 2019 10:38 AM	Swapped the power cable which was the one failing.	Add Attachment
Yumin Chen	May 15, 2019 04:29 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	May 14, 2019 08:39 AM	???	Add Attachment
Yumin Chen	May 13, 2019 11:30 AM	Replaced the DVI cable. Check again at 4PM make sure no problem.	Add Attachment
Megan Thibeault	May 13, 2019 11:09 AM	Task reassigned to Yumin Chen.	Add Attachment
Alix Karkanen	May 13, 2019 10:04 AM	**This is an email** Hello, I just had a new computer installed last week and one of my monitors ( 20130671 ) just goes black for 60 seconds or so and then restarts itself again. This has happened 3 times today so far. I am wondering if it’s a cable. I checked everything and the cords don’t feel loose, but thought I should report it. Thank you, Cinda DeVoe	Add Attachment