Service Request Ticket - # 72094

Service Request Information

CONTACT Name Dechatelet, Ted   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2019 10:48 AM
Department Creative Arts Phone 88879
Location Email dechatet@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150416[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L5DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.5 (LEOPARD) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:42:69:4B


Wireless NIC A4:D1:8C:60:7D:B2


Bluetooth NIC A4:D1:8C:60:7D:B3

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar May 13, 2019 03:37 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar May 13, 2019 03:37 PM 
and helped him setup his log out
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Gino Salazar May 13, 2019 03:36 PM 
Just helped him out, he was having the issue where he needed to log 
out and log in when he gets on campus
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Megan Thibeault May 13, 2019 11:27 AM 
Task reassigned to Giovanni Salazar.
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Alix Karkanen May 13, 2019 10:48 AM 
Ted called saying his laptop died this morning 
and he had to hard restart it. He says that 
when he takes it home it takes five minutes to 
boot and says that it cannot conect to the 
server, but he's not sure what server it needs 
to connect to.
He will be in his office at 1:30, give him a 
call to let him now you're coming by. 
ext 88879
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