Service Request Ticket - # 72095

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2019 11:51 AM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120753[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2VBCZW1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. 2VBCZW1 Location PDR

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 10 Enterprise 64bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0089621 downgraded to Pro Plus 2010; LiteratureandLatte Scrivener for Windows v1.8.6 VISA2014004412 and Scapple for Windows v1.0 VISA2014004412

Wired NIC F0:1F:AF:00:8D:5F


Wireless NIC 1C:3E:84:51:31:7F


Bluetooth NIC 2C:D0:5A:83:25:EE

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 14, 2019 08:26 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shina Oladiti May 14, 2019 08:26 AM 
There was no office installed, installed Office 2016.
 Add Attachment
Megan Thibeault May 14, 2019 07:47 AM 
Task reassigned to Shina Oladiti.
 Add Attachment
Megan Thibeault May 14, 2019 07:47 AM 
Please take Joe with you
 Add Attachment
Natalie Plasker May 13, 2019 11:51 AM 
****This is an email****
Dr. Courtney just tried to teach her class in DSC
208 and there is no Microsoft products on the
laptop #20120753[Edit Inv]. Please come fix it.

Thank you,
 Add Attachment