Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	May 13, 2019 04:16 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180359 (opens in a new window)	Bldg/Room	TODD 249
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02XG0B5J1G9	Location	TRI Student Worker #2, c/o Tim Glascock
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; TRANSFFERED AS SHARED DEVICE to20180358-Adobe CC 2018 Desktop Suite as SERIALIZED desktop originally W#20110777 SPET2018 order7834
	Wired NIC	18:81:0E:DB:C9:34
	Wireless NIC	68:FE:F7:06:E8:1E
	Bluetooth NIC	18:81:0E:DB:C9:35

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 30, 2019 12:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 30, 2019 12:54 PM	Also Sophos was missing some services, uninstalled and installed new one.	Add Attachment
Shina Oladiti	May 30, 2019 11:32 AM	Will head back in 30mins	Add Attachment
Shina Oladiti	May 30, 2019 11:31 AM	Running OS update on it right now which i hope it will fix the Safari issue.	Add Attachment
Shina Oladiti	May 16, 2019 11:25 AM	88379	Add Attachment
Shina Oladiti	May 14, 2019 08:26 AM	Stopped but could not get holds of the student.	Add Attachment
Megan Thibeault	May 14, 2019 08:02 AM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	May 13, 2019 04:24 PM	Todd Room 230	Add Attachment
Brighton Bohnenkamp	May 13, 2019 04:16 PM	Tried to restart the computer twice and each time she tried to start safari the computer froze	Add Attachment