Service Request Ticket - # 72103

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2019 11:01 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150040[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706UFY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:48:0A


Wireless NIC AC:29:3A:9F:03:4F


Bluetooth NIC AC:29:3A:9F:03:50

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar May 22, 2019 10:33 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar May 22, 2019 10:33 AM 
This is all good and I left a note on the white board saying its fixed!
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Gino Salazar May 21, 2019 10:16 AM 
I'll go check at 3:30
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Gino Salazar May 17, 2019 08:10 AM 
Task reassigned to Giovanni Salazar.
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Bradley Karkanen May 16, 2019 04:47 PM 
I pushed the fix for Lightroom to 20150040[Edit Inv] just now.
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Emma Feldman May 16, 2019 11:56 AM 
Task reassigned to UCS Tech.
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Emma Feldman May 16, 2019 11:56 AM 
Status changed from (5) Completed to (1) Pending
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Emma Feldman May 16, 2019 11:56 AM 
****This is an email****
Hello –
I see that Ticket #72103 has been closed, but my
student working on #20150040[Edit Inv] today is having the
same problem still occurring. The Adobe Creative
Cloud account is not opening and he does have a
personal account with which to access the programs
he needs. Even fewer rpograms will open now, so it
appears to worse.

Thank you,
Jen
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Gino Salazar May 16, 2019 09:28 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar May 16, 2019 09:28 AM 
These computers are all good, the ones that need mice are 
good and I fixed adobe on the other one!
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Gino Salazar May 15, 2019 04:10 PM 
20150041[Edit Inv] was not on the domain
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Megan Thibeault May 15, 2019 08:47 AM 
Task reassigned to Giovanni Salazar.
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Gino Salazar May 14, 2019 04:04 PM 
Sorry I didn't make it to it
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Gino Salazar May 14, 2019 04:04 PM 
Should be quick!
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Gino Salazar May 14, 2019 04:04 PM 
Task reassigned to Yumin Chen.
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Gino Salazar May 14, 2019 11:18 AM 
Task reassigned to Giovanni Salazar.
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Natalie Plasker May 14, 2019 11:01 AM 
****This is an email****
Hi –
We have a couple of issues preventing us from 
making full use of the ITC 210 lab...
broken mouse #20150046[Edit Inv]
mac #20150041[Edit Inv] – will not complete sign-in for 
most students. also lacking a mouse because one 
that broke today was replaced with this one, 
since it's out of commission anyway.
mac #20150040[Edit Inv] – Creative Clouds apps 
(especially Lightroom, Illustrator) not working 
– asking for personal CC account sign-in rather 
than automatically signing with WOU account
all systems: Abobe CC not recently updated, so 
more frequent issues with students having newer 
versions at home and files won't open
Thanks!
Jen
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