Service Request Ticket - # 72108

Service Request Information

CONTACT Name VanOcker, Kailey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2019 12:01 PM
Department Facilities Services Phone
Location Email vanockerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171088[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag CSGDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSGDRP2 Location Extra desktop shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:AB:BC

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 15, 2019 09:08 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti May 15, 2019 09:08 AM 
Done!
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Brighton Bohnenkamp May 14, 2019 04:13 PM 
User wants an update on the software
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Brighton Bohnenkamp May 14, 2019 04:12 PM 
****This is an email****
Hello,

I was just wondering if the student worker who 
came over to help me with this request found 
the Software CD?  I looked in my office and it 
is not here at all. 

Thank you,

Kailey
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Tricia Flaherty May 14, 2019 02:06 PM 
look in T:\AsureID_HIDglobal\Asure ID_7_Solo
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Shina Oladiti May 14, 2019 01:30 PM 
Installed the driver but there is no disk to
install the Asure application to use.
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Shina Oladiti May 14, 2019 12:31 PM 
Task reassigned to Shina Oladiti.
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Natalie Plasker May 14, 2019 12:11 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Natalie Plasker May 14, 2019 12:10 PM 
Call before going over, ask John if you have any 
questions.
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Natalie Plasker May 14, 2019 12:10 PM 
****This is an email****
W#:  20171088[Edit Inv]

The tech can come by any day this week, anytime 
between 8-12, 2-4.

Let me know when the tech will plan on coming 
out, and if you need any other information.

Best,

Kailey
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Natalie Plasker May 14, 2019 12:01 PM 
****This is an email****
​Kailey,

SR72108 has been created for this, what is the 
W# and when is a good time for a tech to come 
by?

Thanks,
Megan​
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Natalie Plasker May 14, 2019 12:01 PM 
****This is an email****
Good morning,

I recently received a new computer (which is 
fantastic btw!) and I just realized I need the 
ID Badge card printer software for the Fargo 
DTC 1250e printer installed.

Could I have someone come out and install that 
some time this week?

Thank you!

Best,
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