Service Request Ticket

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	May 14, 2019 12:33 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110513 (opens in a new window)	Bldg/Room	SSC 202
	Service Tag	HZ5WWR1	Description	Dell XPS 8300 Desktop i7-2600 3.4GHz
	Serial No.	HZ5WWR1	Location	EXEMPT will be linux(see Tankersley)
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Unknown	Software	FREEWARE:open Office, FileZilla, Crimson Editor, VLC, Firefox, Opera, Chrome, Blender, Google SketchUp (free version), Audacity, ReplicatorG, GIMP, and Inkscape OTHER SOFTWARE: upgrade to Windows 7 Pro from P0083559, Adobe Photoshop Extd CS5 WIN and Illustrator CS5 WIN from P0083559; Adobe CC2014(AdobeFULL_CCE_WIN) & AcrobatProXI_WIN from Student Tech licenses NOV2014
	Wired NIC	18:03:73:E8:46:EC

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 23, 2019 11:01 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	May 23, 2019 11:01 AM	I have not heard back from Daniel. Tried contacting twice since the 13th. Closing this task.	Add Attachment
Shandelle Plasker	May 21, 2019 12:38 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	May 21, 2019 12:37 PM	**This is an email** Hi Daniel, I left a voicemail on May 15th about the printer issue you were having in ITC 103. The WOU# provided is not a printer within that back room. When I went and to look at one laser cut printer did not have a screen and the other did not have an error on the screen. Is this still an issue? If so can I please get the WOU# of the machine. Shandelle	Add Attachment
Shandelle Plasker	May 16, 2019 08:15 AM	Went down there yesterday. Not sure which machine has the issue. The WOU number provided is wrong. Called and left a VM	Add Attachment
Shandelle Plasker	May 14, 2019 01:37 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Brighton Bohnenkamp	May 14, 2019 12:34 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brighton Bohnenkamp	May 14, 2019 12:33 PM	Lazor printer in ITC 103 had a blue screen with "major problem" error and won't stop beeping	Add Attachment