Service Request Ticket - # 72119

Service Request Information

CONTACT Name Keulks, Gavin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2019 10:06 AM
Department Humanities Division Phone 88519
Location Email keulksg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141284[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0X4F8J7 Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298

Wired NIC 98:5A:EB:D2:60:B6


Wireless NIC B8:09:8A:DB:ED:A7


Bluetooth NIC B8:09:8A:DB:ED:A8

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar May 15, 2019 03:42 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar May 15, 2019 03:42 PM 
Go him updated! Had to uninstall and reinstall office but it finally 
worked
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Megan Thibeault May 15, 2019 11:31 AM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault May 15, 2019 11:31 AM 
When Katherine gets in, go to this task together
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Alix Karkanen May 15, 2019 10:06 AM 
Gavin called saying that their computer no longer 
updates Microsoft, and they cannot use word. They 
will need to use that for printing today.
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