Service Request Ticket - # 72131

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2019 03:23 PM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150605[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5SSZFC2 Description Dell Latitude 14, E7470 (i7 dual core 2.6GHz)touch
Serial No. 5SSZFC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 10 Enterprise 64bit Software Microsoft DesktopEd licenseOFFICE 201*PROPLUS XXXX2015004715;AdobeCC2015* subscription(Named user)9205 JUNE2016; AdobeCaptivate v9 P0102359 OCT2016; ChemOffice Pro WIN v15 w/1yr ElementsBasic VISA2016005772; SmartDraw2016STD Ed.WIN desktop VISA2016005771; Camtasia Ed.WIN9/MAC3 VISA2016006271(9773)SR63312; ChemDoodle WINv8.1 VISA2016006448; CorelDRAWGS2017 VISA2016006464; CorelPainter2017 VISA2016006449; iSpring Quizmaker8.7 VISA2016006457; Cinema4D StudioR18 & MAGIX AcadSuiteProX(inc: VideoProX-SamplitudeMusicStudio2016-XaraDesignerProX12 P0104474; GeneiousR10 VISA2016006459; EndNote X9 MAC/WIN license VISA2018009030;

Wired NIC 28:F1:0E:03:93:A6


Wireless NIC E4:B3:18:63:11:EF


Wireless NIC E6:B3:18:63:11:F0


Wireless NIC E6:B3:18:63:11:EF


Bluetooth NIC E4:B3:18:63:11:F3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty May 16, 2019 11:42 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Tricia Flaherty May 16, 2019 11:41 AM 
sent Patty email with download and licensing detail for her 
specific license and she should be good to go
 Add Attachment
Shina Oladiti May 16, 2019 11:17 AM 
Task reassigned to Tricia Flaherty.
 Add Attachment
Shina Oladiti May 16, 2019 11:17 AM 
****This is an email****
Hi Shina,

I am actually working from home right now.  Would
it be possible to have you send the download link
and registration code?  I am authorized to
download software onto my laptop WOU# 20150605[Edit Inv].

Thank you,
Patty
 Add Attachment
Shina Oladiti May 16, 2019 08:40 AM 
****This is an outgoing email****
Hi Patricia,

I need some additional information regarding
service request #72131

Description: INSTALL ENDNOTE x9 for Patty on  Dell
Latitude E7470,  DeVolder 209 by FRIDAY 5-17-2019
 (order#8364)

I am checking to know when is a good time to come
in and install the above description software.


Regards,
Shina
 Add Attachment
Public
Tricia Flaherty May 15, 2019 03:23 PM 
Installer and license info can be found at: 
T:\Endnote\ENDNOTEX9
 Add Attachment