Service Request Ticket - # 72132

Service Request Ticket - # 72132

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Service Request Information

CONTACT	Name	Cancel-Tirado, Doris	Date	May 15, 2019 03:24 PM
	Department	College of Education	Phone	88470
	Location		Email	canceltd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181385 (opens in a new window)	Bldg/Room	RWEC 241
	Service Tag		Description	Apple 13-inch MacBook Air - Silver #Z0VG
	Serial No.	C02YN067JK7P	Location	Doris Cancel-Tirado, MIA 7/26
	CPU	Intel Core i5(1.6GHz dual-core, 8thGEN, 4MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:AA:69:21
	Bluetooth NIC	38:F9:D3:BB:09:23

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jul 15, 2019 04:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jul 15, 2019 02:12 PM	Doris came by and picked up her laptop. I showed a usb type c adapter hub to her so that she would know what to order. She's planning on putting in an order for one.	Add Attachment
Reggie Johnson	Jul 12, 2019 09:17 AM	**This is an outgoing email** Hi Doris, I need some additional information regarding service request #72132 Description: NEW EQUIP SETUP: MacBook Air W#20181385 to RWEC 241 for D. Cancel-Tirado When is a good date and time for a UCS Tech to take care of this task for you? We are open 8-5 everyday. Thanks, Reggie	Add Attachment Public
Reggie Johnson	Jul 09, 2019 02:44 PM	**This is an outgoing email** Hi Doris, I need some additional information regarding service request #72132 Description: NEW EQUIP SETUP: MacBook Air W#20181385 to RWEC 241 for D. Cancel-Tirado Are you still planning to pick up your new equipment here at UCS 007, an Apple 13-inch MacBook Air? Thanks, Reggie UCS Tech	Add Attachment Public
Megan Thibeault	Jul 09, 2019 02:36 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Jul 09, 2019 02:36 PM	Will you follow up on this, did it get picked up?	Add Attachment
Stephanie Magee	Jul 08, 2019 02:32 PM	correction: 7/9	Add Attachment
Stephanie Magee	Jul 08, 2019 02:32 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Stephanie Magee	Jul 08, 2019 02:32 PM	Will come 5/9 in the AM to pick up laptop	Add Attachment
Megan Thibeault	Jun 03, 2019 02:36 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	May 31, 2019 10:03 AM	This person was on sabbatical recently and I don't know if they are back yet. I will ask their office manager next time I go to RWEC.	Add Attachment
Gino Salazar	May 24, 2019 09:40 AM	Left VM	Add Attachment
Shina Oladiti	May 22, 2019 10:31 AM	**This is an outgoing email** Hi Doris, I need some additional information regarding service request #72132 Description: NEW EQUIP SETUP: MacBook Air W#20181385 to RWEC 241 for D. Cancel-Tirado We would like to inform you that your laptop is ready to be delivered/setup. Pleas, let us know when is a good time to bring it in. Regards, Shina	Add Attachment Public
Shina Oladiti	May 22, 2019 10:30 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	May 22, 2019 10:30 AM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	May 22, 2019 08:32 AM	Imaged, installing all the necessary software.	Add Attachment
Robbie Downin	May 15, 2019 03:24 PM	NEW EQUIP SETUP: Deliver Apple 13-inch MacBook Air - Silver #Z0VG to RWEC 241 New items: W#20181385 (MacBook Air) Old items: W#20130828 (MacBook Pro) Items will be on inventory counter	Add Attachment