Service Request Ticket - # 72133

Service Request Information

CONTACT Name Gong, Xiaopeng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2019 03:47 PM
Department Education & Leadership Phone 89251
Location Email gongx@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181389[Edit Inv] (opens in a new window) Bldg/Room RWEC 226
Service Tag Description Apple 13-inch MacBook Air - Silver #Z0VG
Serial No. C02YN0G9JK7P Location Xiaopeng (Sunny) Gong, MIA 7/25

CPU Intel Core i5(1.6GHz dual-core, 8thGEN, 4MB L3)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938;

Wireless NIC 38:F9:D3:D6:DC:75


Bluetooth NIC 38:F9:D3:D6:44:1B

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar May 28, 2019 02:29 PM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar May 28, 2019 02:29 PM 
Delivered!
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Gino Salazar May 28, 2019 10:43 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault May 28, 2019 07:47 AM 
Task reassigned to Gino Salazar.
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Shina Oladiti May 22, 2019 07:55 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti May 22, 2019 07:49 AM 
****This is an email****
Hi Shina,

Wonderful! I will be out of town this week, how
about next Tuesday afternoon (May 28), at 2 pm?
Does that work?

Thanks,
Xiaopeng
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Shina Oladiti May 21, 2019 04:51 PM 
Task reassigned to UCS Tech.
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Shina Oladiti May 21, 2019 04:50 PM 
****This is an outgoing email****
Hi Xiaopeng,

I need some additional information regarding
service request #72133

Description: NEW EQUIP SETUP: MacBook Air
W#20181389[Edit Inv] to RWEC 226 for Sunny Gong

Would like to let you know that your laptop is
ready to be delivered. Please, let us know what
date/time works for you best.

Regards,
Shina
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Public
Shina Oladiti May 21, 2019 04:50 PM 
Prepped and ready for delivery. It is back on the
inventory counter.
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Robbie Downin May 15, 2019 03:47 PM 
NEW EQUIP SETUP: Deliver Apple 13-inch MacBook Air - Silver #Z0VG to RWEC 226 for Xiaopeng (Sunny) Gong
New items: W#20181389[Edit Inv] (MacBook Air)
Items will be on inventory counter
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