Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	May 16, 2019 08:12 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150441 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	258HFB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	258HFB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	18:66:DA:02:AD:47

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	May 21, 2019 01:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	May 21, 2019 01:20 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Brittany Franklin	May 21, 2019 01:20 PM	Looks good in Sophos Central now. Completed.	Add Attachment
Brittany Franklin	May 20, 2019 09:31 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Brittany Franklin	May 20, 2019 09:31 AM	Computer must be off, scan won't go through and it last checked in on May 16th.	Add Attachment
Brittany Franklin	May 16, 2019 01:07 PM	Cleared the alert in Sophos, then started a scan.	Add Attachment
Peter Puettmann	May 16, 2019 12:19 PM	Task reassigned to Brittany Newman.	Add Attachment
Peter Puettmann	May 16, 2019 12:19 PM	it has been cleaned.	Add Attachment
Peter Puettmann	May 16, 2019 11:46 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brittany Franklin	May 16, 2019 08:12 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a threat. Where it happened: W20150441 Path: C:\Users\petersonahmadm\AppData\Local\Microsoft\Windows\INetCache\IE\QPWM6ID1\kamino-webcam-ui_x32[1].exe What was detected: ML/PE-A User associated with device: MASH\petersonahmadm	Add Attachment