Service Request Ticket - # 72138

Service Request Information

CONTACT Name VanOcker, Kailey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2019 08:19 AM
Department Facilities Services Phone
Location Email vanockerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130716[Edit Inv] (opens in a new window) Bldg/Room PDR PDR
Service Tag 35K6M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35K6M02 Location PDR pile - drive out

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat X Pro; MS Project Standard 2003

Wired NIC 34:17:EB:9A:D9:69

TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 16, 2019 10:39 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shina Oladiti May 16, 2019 10:39 AM 
Uninstalled all software that is not required and
run an update on the machine
 Add Attachment
Shina Oladiti May 16, 2019 08:33 AM 
Task reassigned to Shina Oladiti.
 Add Attachment
Savannah Sharp Voss May 16, 2019 08:19 AM 
Computer was turned on at 7:45 and is just now 
showing the login screen.  Running slow.
Add Attachment