Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Spielmaker, Amy	Date	May 16, 2019 10:50 AM
	Department	Education & Leadership	Phone
	Location		Email	spielmakera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181386 (opens in a new window)	Bldg/Room	SSC 205
	Service Tag	GY9XDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	GY9XDW2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC [NAMED USER] MAY/JUNE2019;
	Wired NIC	6C:2B:59:E8:02:E5

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Sep 10, 2019 11:13 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Joe Collinsworth	Aug 15, 2019 02:54 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Joe Collinsworth	Aug 15, 2019 02:27 PM	She's currently in a temporary office and will be moving to 262 closer to fall term. I left the equipment with Darla in her office and she'll let us know when it's time to set up.	Add Attachment
Gino Salazar	Aug 14, 2019 01:19 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Aug 14, 2019 01:18 PM	She'll be in tomorrow	Add Attachment
Gino Salazar	Aug 14, 2019 09:35 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Gino Salazar	Aug 14, 2019 09:35 AM	Sent another email	Add Attachment
Katherine Reynoso	Jul 18, 2019 02:49 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Jul 18, 2019 02:32 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Katherine Reynoso	Jul 18, 2019 02:32 PM	Office is still not ready. Check back in Late July/ early August.	Add Attachment
Katherine Reynoso	Jun 26, 2019 04:22 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Joseph Tavares	Jun 19, 2019 05:53 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Joseph Tavares	Jun 19, 2019 05:53 PM	**This is an email** Hi Katherine, I am on campus, but I guess Darla is saying wait until my new office is ready... in which case, I'll let you know! Amy	Add Attachment
Megan Thibeault	Jun 19, 2019 01:18 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Jun 19, 2019 01:12 PM	Amy is off campus until fall '19 and her office is not completely ready for delivery. Darla Campbell or Amy will contact us for delivery.	Add Attachment
Katherine Reynoso	May 29, 2019 03:59 PM	Sent email.	Add Attachment
Shina Oladiti	May 22, 2019 11:43 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	May 22, 2019 11:43 AM	Back on the inventory counter. Gave admin right	Add Attachment
Shina Oladiti	May 22, 2019 11:38 AM	Prepped and ready for delivery	Add Attachment
Reggie Johnson	May 21, 2019 11:31 AM	Imaging on stand up desk	Add Attachment
Robbie Downin	May 16, 2019 10:50 AM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and Dell UltraSharp 27inch 4K IPS Monitor #U2718Q to RWEC 262 New items: W#20181386 (computer), W#20181387 (monitor) Items will be on inventory counter	Add Attachment