Service Request Ticket

Service Request Information

CONTACT	Name	Morell, Kyle	Date	May 16, 2019 11:36 AM
	Department	University Computing Solutions	Phone	89384
	Location		Email	morellk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181372 (opens in a new window)	Bldg/Room	VAL 120
	Service Tag	GY9RDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	GY9RDW2	Location	Advertising Dining Reception replacing W#20160270
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;ADOBE CC20** SHARED DEVICE License OCT2019 order#10867 SR#74066 (was originally suppose to be on W#20160268);
	Wired NIC	6C:2B:59:E8:02:AE

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	morellk@wou.edu	89201

Entered by	Date	Memo
Kyle Morell			Email Public
Entered by	Date	Memo
Robbie Downin	Oct 18, 2019 04:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Morell	Oct 18, 2019 04:00 PM	After getting adobe products, we finally deployed the machines!!!	Add Attachment
Kyle Morell	Jun 03, 2019 11:59 AM	Deployed 20181371, the other two need Adobe products before being deployed.	Add Attachment
Katherine Reynoso	May 23, 2019 09:25 AM	Task reassigned to Kyle Morell.	Add Attachment
Katherine Reynoso	May 23, 2019 09:25 AM	Items have been delivered.	Add Attachment
Katherine Reynoso	May 23, 2019 08:19 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	May 23, 2019 08:14 AM	Computers back on the inventory counter.	Add Attachment
Katherine Reynoso	May 23, 2019 08:13 AM	Set is finished and ready for delivery.	Add Attachment
Reggie Johnson	May 21, 2019 11:32 AM	Imaging on stand up	Add Attachment
Robbie Downin	May 16, 2019 11:36 AM	NEW EQUIP SETUP: Deliver 3 Dell OptiPlex 7060 SFF desktops, i5-8500 3Ghz 6core to Valsetz 130 New items: W#20181370 (computer), W#2181371 (computer), W#20181372 (computer) Image these and deliver to Kyle so he can set them up. Items will be on inventory counter	Add Attachment