Service Request Ticket - # 72147

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2019 01:44 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181019[Edit Inv] (opens in a new window) Bldg/Room HL 2nd Floor
Service Tag Description Apple 27-inch iMac with Retina 5K Dispay #Z0VQ
Serial No. SC02YN1U2JV3X Location HL 2nd Floor Alcove, replacing W#20130153

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software TRANSFER from W#20130153: Roxio Toast Titanium v11 from P0092312 UPGRADED to Roxio Toast Titanium v15 P0104356 UPGRADED to UCS2018009107; QuickTime 7 Pro for MAC from P0057077;

Wired NIC 38:F9:D3:0F:B4:D1


Wireless NIC 38:F9:D3:D2:C3:4A


Bluetooth NIC 38:F9:D3:D0:E6:50

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jul 03, 2019 01:17 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jul 03, 2019 01:17 PM 
done
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Megan Thibeault Jul 03, 2019 09:26 AM 
Task reassigned to Peter Puettmann.
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Reggie Johnson Jul 02, 2019 02:01 PM 
Software install completed, putting back under stand up 
desk. CPU's are ready for delivery.
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Reggie Johnson Jul 02, 2019 01:11 PM 
20181018[Edit Inv], 20181019[Edit Inv] sitting at my 
desk done imaging. 
Currently installing software.
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Tricia Flaherty Jul 01, 2019 10:36 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jul 01, 2019 10:35 AM 
T:\Roxio\Toast\Toast_Titanium_17

AdobeCC is Full Lab install 

T:\5. Mac Software\QuickTime\Quicktime Pro 7
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Robbie Downin Jun 28, 2019 04:23 PM 
These will need Roxio Toast Titanium v17, full adobe, and QuickTime 7 Pro
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Robbie Downin May 16, 2019 01:44 PM 
NEW EQUIP SETUP: Deliver Apple 27-inch iMac with Retina 5K Dispay #Z0VQ to Hamersly Library 219
New items: W#20181018[Edit Inv] (iMac), W#20181019[Edit Inv] (iMac)
Old items: W#20130153[Edit Inv] (iMac), W#20130152[Edit Inv] (iMac)
Items are under counter until software transfer is squared away
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