Service Request Ticket

Service Request Information

CONTACT	Name	Willard, Jennifer	Date	May 16, 2019 02:04 PM
	Department	Criminal Justice	Phone	88733
	Location		Email	willardj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130127 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	9N8G8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0091491
	Wired NIC	B8:CA:3A:8A:F6:60

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	May 17, 2019 04:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	May 17, 2019 04:30 PM	task completed	Add Attachment
Reggie Johnson	May 17, 2019 02:50 PM	Task reassigned to Reggie Johnson.	Add Attachment
Yumin Chen	May 17, 2019 02:43 PM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	May 17, 2019 02:43 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Yumin Chen	May 17, 2019 02:43 PM	Before 4pm today.	Add Attachment
Yumin Chen	May 16, 2019 03:59 PM	**This is an outgoing email Hi Jennifer, I need some additional information regarding service request #72148 Description: 5/16** Computer needs to be hooked up to printer What time is go for us to come to take a look? Thanks! UCS	Add Attachment Public
Yumin Chen	May 16, 2019 03:58 PM	Task reassigned to Yumin Chen.	Add Attachment
Emma Feldman	May 16, 2019 02:04 PM	She said that someone came in and replaced with new computer and she is having trouble hooking it up with the correct printer	Add Attachment