Service Request Ticket - # 72152

Service Request Information

CONTACT Name Mercer, Ronald   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2019 11:02 AM
Department Student Success & Advising Office Phone 88506
Location Email mercerr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171059[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag CSQHRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSQHRP2 Location PDR room

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC 54:BF:64:5D:1D:D1

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 17, 2019 05:04 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti May 17, 2019 05:04 PM 
Done! The cable connecting the power button to the
motherboard is the one that is loosen. Tighten it
a little and it works great.
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Shina Oladiti May 17, 2019 03:17 PM 
Task reassigned to Shina Oladiti.
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Brighton Bohnenkamp May 17, 2019 11:02 AM 
Ronald called saying that yesterday and today 
while starting up his computer he received a 
power button cable failure error. Then he is 
asked to reboot and try again, when he does the 
computer works. But the error continues to 
occur. Room FSA 121
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