Service Request Ticket - # 72154

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2019 12:03 PM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100434[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB891261E Location Litzy Brambila

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, Ink/Toner Refill

Wired NIC 00:00:AA:BE:4C:6A

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 23, 2019 04:18 PM 
Status changed from (2) Scheduled to (5) Completed
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Shandelle Plasker May 23, 2019 04:18 PM 
This has been done.
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Shandelle Plasker May 23, 2019 02:24 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Shandelle Plasker May 23, 2019 02:24 PM 
****This is an email****
Hi Kella,

I will be there at 4.

Shandelle
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Shandelle Plasker May 23, 2019 02:24 PM 
****This is an email****
How about 4:00 today...I'm also having an issue 
with the battery back-up unity that was 
recently moved to my computer. It screams at me 
realllly LOUD when I print anything. 

Kella
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Shandelle Plasker May 23, 2019 01:36 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker May 23, 2019 01:22 PM 
****This is an email****
Hi kella,

I was wondering if there was a specific time 
that would be best for me to come to look at 
your printer. Today I have 3:30 to 5 open and I 
am open pretty much all day tomorrow.


Thank you,
Shandelle
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Shina Oladiti May 20, 2019 11:14 AM 
Task reassigned to Shandelle Pepper.
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Shina Oladiti May 20, 2019 11:14 AM 
Moved the UPS to her office.
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Shina Oladiti May 20, 2019 10:12 AM 
Task reassigned to Shina Oladiti.
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Emma Feldman May 17, 2019 02:40 PM 
****This is an email****
Next week is fine...anytime.

Thank you for putting the ticket in the system for me.

Cheers!
Kella
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Brighton Bohnenkamp May 17, 2019 12:03 PM 
****This is an email****
Hello,
I would like a battery back-up (20150568) moved 
from a vacant computer workstation (20141183) 
to my workstation (20141184) and would like my 
Xerox Phaser 3600 (20100434) serviced to remove 
squealing noise. 

Thank you!
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