Service Request Ticket

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Service Request Information

CONTACT	Name	Gingerich, Terry	Date	May 20, 2019 08:28 AM
	Department	Criminal Justice	Phone	88854
	Location		Email	gingert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150274 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	3J0GH72	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B9:B3
	Wireless NIC	80:00:0B:D4:BD:7C
	Bluetooth NIC	80:00:0B:D4:BD:80

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Nov 12, 2019 02:46 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Nov 12, 2019 02:46 PM	Acknowledge threats.	Add Attachment
Gino Salazar	Nov 12, 2019 01:54 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Nov 12, 2019 10:58 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Nov 11, 2019 02:51 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Nov 11, 2019 07:38 AM	Replied back asking if 10am worked for tomorrow.	Add Attachment
Megan Thibeault	Nov 11, 2019 07:38 AM	**This is an email** Terry Gingerich Fri, Nov 8, 7:10 PM (3 days ago) to UCS Please come by anytime Tuesday or give me a time on Wed. and I be around. Terry E. Gingerich, Ph.D.	Add Attachment
Megan Thibeault	Nov 07, 2019 01:56 PM	**This is an outgoing email** Hi Terry, We were just following up with you regarding a service request that we have for you. (#72157) Description: Sophos: Manual Cleanup Required on W20150274 We were wondering when we can come by to clean up the malware cleaned up off your machine. I also noticed that you are running Windows 7, we will need to upgrade your machine to Windows 10. Thanks, Megan Thibeault	Add Attachment Public
Katherine Reynoso	Oct 31, 2019 10:28 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Oct 29, 2019 09:07 AM	I sent him an email.	Add Attachment
Brittany Franklin	Oct 28, 2019 10:44 AM	Alerts will have to be cleared manually on the machine.	Add Attachment
Brittany Franklin	Oct 25, 2019 08:09 AM	Tamper Protection Code: 299931070336	Add Attachment
Katherine Reynoso	Oct 25, 2019 08:06 AM	I checked his computer.The items were in temporary files and are no longer on his computer.	Add Attachment
Megan Thibeault	Oct 22, 2019 07:50 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Oct 22, 2019 07:50 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Oct 22, 2019 07:50 AM	**This is an email** Tuesday afternoons or Wednesday anytimre are good just let me know. Terry	Add Attachment
Megan Thibeault	Oct 17, 2019 02:21 PM	**This is an email** Hello Terry, When would be a good time for a tech to come by to clean up flagged malware on your machine? Thanks,Megan	Add Attachment
Megan Thibeault	Jun 25, 2019 09:49 AM	**This is an email** Hi Megan, I will get back with you after fall term starts. Thanks. Terry E. Gingerich, Ph.D.	Add Attachment
Megan Thibeault	Jun 21, 2019 09:54 AM	**This is an outgoing email** Hi Terry, We were just following up with you regarding a service request that we have for you. (#72157) Description: Sophos: Manual Cleanup Required on W20150274 We were wondering when a good time for a tech to stop by and removed the flagged malware that Sophos has detected on your computer. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	May 21, 2019 11:34 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	May 21, 2019 11:33 AM	**This is an outgoing email** Hi Terry, We were just following up with you regarding a service request that we have for you. (#72157) Description: Sophos: Manual Cleanup Required on W20150274 We were wondering when a good time for a tech to stop by and removed the flagged malware that Sophos has detected on your computer. Thanks, Megan Eichler	Add Attachment Public
Brittany Franklin	May 20, 2019 08:28 AM	Manual PUA cleanup required: 'Generic ML PUA' at 'C:\Users\gingert\AppData\Local\MICROSOFT\Windows\TEMPORARY INTERNET FILES\Content.IE5\04108A09\MyFormsFinder.93cef9c2438c4583af777317aa08eb9b.exe' Manual PUA cleanup required: 'Generic ML PUA' at 'C:\Users\gingert\AppData\Local\MICROSOFT\Windows\TEMPORARY INTERNET FILES\Content.IE5\04108A09\EasyDocMerge.780dc15ae8394ad0861879f4b5f9622f.exe' Manual PUA cleanup required: 'Generic PUA FC' at 'C:\Users\gingert\AppData\Local\MICROSOFT\Windows\TEMPORARY INTERNET FILES\Content.IE5\F4PK3AIN\PDFConverterHQ.ee474778a8a441faa0f4739e7c183c6a.exe' Manual PUA cleanup required: 'Generic ML PUA' at 'C:\Users\gingert\AppData\Local\MICROSOFT\Windows\TEMPORARY INTERNET FILES\Content.IE5\04108A09\EasyDocMerge.780dc15ae8394ad0861879f4b5f9622f.exe.jpghywq.partial' Please put in my queue when cleaned up :)	Add Attachment