Service Request Ticket - # 72158

Service Request Information

CONTACT Name Behnke, Lyra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2019 09:03 AM
Department Deaf Studies and Professional Studies Phone 88322
Location Email behnkel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141297[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0VBF8J7 Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;

Wired NIC 98:5A:EB:D2:67:C7


Wireless NIC B8:09:8A:DB:D5:57


Bluetooth NIC B8:09:8A:DB:D5:58

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Aug 15, 2019 11:44 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Joe Collinsworth Aug 15, 2019 11:44 AM 
Delivered, setup and installed printers
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Joe Collinsworth Aug 14, 2019 03:47 PM 
Delivering tomorrow hopefully
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Joe Collinsworth Aug 12, 2019 10:26 AM 
****This is an outgoing email****
Hi Lyra,

I need some additional information regarding 
service request #72158

Description: *5/20 asap* Loaner Mac

Please let me know when you are in the office so I 
can bring back your iMac and replace the loaner 
you currently have.

Thank you,
Joe
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Public
Joe Collinsworth Aug 08, 2019 09:41 AM 
Back on August 12
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Joe Collinsworth Aug 01, 2019 04:32 PM 
****This is an outgoing email****
Hi Lyra,

I need some additional information regarding service 
request #72158

Description: *5/20 asap* Loaner Mac

Please let me know when you are in the office so I can 
bring back your imac and replace the loaner you currently
have.

Thank you,
Joe
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Public
Joe Collinsworth Jul 25, 2019 10:00 AM 
Status changed from (5) Completed to (7) Waiting for Contact
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Joe Collinsworth Jul 25, 2019 10:00 AM 
****This is an outgoing email****
Hi Lyra,

Regarding service request #72158

Description: *5/20 asap* Loaner Mac

Please let me know when is a good time for me to 
bring back your imac and replace the loaner you 
have.

Thank you,
Joe
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Public
Joe Collinsworth Jun 17, 2019 03:02 PM 
****This is an outgoing email****
Hi Lyra,

I need some additional information regarding 
service request #72158

Description: *5/20 asap* Loaner Mac

Your computer is fixed and ready to be returned so 
we can swap it out with the loaner you have now. 
Please let me know when I can bring it to you.
Thanks,
Joe
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Public
Joe Collinsworth May 21, 2019 12:07 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Joe Collinsworth May 21, 2019 12:07 PM 
Swapped out loaner
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Joe Collinsworth May 21, 2019 08:38 AM 
****This is an outgoing email****
Hi Lyra,

Regarding service request #72158

Description: *5/20 asap* Loaner Mac

We prepared a new loaner iMac for you to use while 
we look at what's wrong with your current one. 
Please let me know what time works for you so I 
can bring it to you to swap out.
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Public
Joe Collinsworth May 20, 2019 11:31 AM 
Loaner WOU#20121222[Edit Inv]
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Joe Collinsworth May 20, 2019 11:29 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Joe Collinsworth May 20, 2019 11:29 AM 
Loaner is ready, waiting to hear back to go set it 
up.
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Joe Collinsworth May 20, 2019 09:52 AM 
Prepping a loaner
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Joe Collinsworth May 20, 2019 09:52 AM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen May 20, 2019 09:04 AM 
****This is an email****
Lyra,

We are so sorry that no one has gotten that to 
you yet! I have made a separate ticket for the 
loaner so you can work in the mean time. What 
is a good time to have someone drop a loaner 
off to you?

Again, very sorry about this,
Allison
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Alix Karkanen May 20, 2019 09:03 AM 
****This is an email****
Hello, 

I'm still having problems with MS office 
programs (Word, PP, Excel). I can't open them 
up and every time I try, they crash and close 
on me. 

I thought I was supposed to get a loaner while 
some one takes this one to check it out. 

It's one problem after another and it is 
interfering with my work very much. Please get 
this fixed so I can prep for my classes without 
worrying about the issues with the programs I 
use most for class prep. 

Thank you
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Alix Karkanen May 20, 2019 09:03 AM 
Lyra has been having problems with her computer 
(view 72063) And asked for a loaner and never 
received it.
She needs; Word, PPT, Excel, access to 
quicktime.
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