Service Request Ticket - # 72160

Service Request Ticket - # 72160

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Service Request Information

CONTACT	Name	Morgan, Samantha	Date	May 20, 2019 10:07 AM
	Department		Phone	89484
	Location		Email	morgansam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130538 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WF9FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:A5:A6

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 28, 2019 01:08 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	May 28, 2019 01:08 PM	Brought back loaner.	Add Attachment
Shina Oladiti	May 28, 2019 08:59 AM	PC in OUTBOX	Add Attachment
Shina Oladiti	May 24, 2019 01:46 PM	**This is an email** I will be in my office Tuesday-Thursday of next week from 9-4. Samantha Morgan	Add Attachment
Shina Oladiti	May 23, 2019 01:46 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	May 23, 2019 01:46 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Shina Oladiti	May 23, 2019 01:46 PM	**This is an email** I will be in my office Tuesday-Thursday of next week from 9-4. Samantha Morgan	Add Attachment
Shina Oladiti	May 23, 2019 12:22 PM	**This is an outgoing email** Hi Samantha , I need some additional information regarding service request #72160 Description: 5/20 asap No boot device error Your Pc had been imaged and i am checking to know when you would like me to bring it in. Regards, Shina	Add Attachment Public
Shina Oladiti	May 23, 2019 12:21 PM	Her machine is ready, Imaged by Joe.	Add Attachment
Shina Oladiti	May 20, 2019 11:14 AM	Assigned a loaner PC. Will take a look at her actual machine.	Add Attachment
Shina Oladiti	May 20, 2019 10:10 AM	Task reassigned to Shina Oladiti.	Add Attachment
Alix Karkanen	May 20, 2019 10:07 AM	Samantha is getting the no boot device error, and when she tries to press a key it doesn't work. She will be in her office until 11:50 but would like someone sooner than later.	Add Attachment