Service Request Ticket - # 72162

Service Request Information

CONTACT Name Ellis, Anita   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2019 10:38 AM
Department Human Resources Phone 88490
Location Email ellisa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180539[Edit Inv] (opens in a new window) Bldg/Room NPE
Service Tag HVX57S2 Description Dell Latitude 3190 11.6in HD, Intel Celeron N4100
Serial No. HVX57S2 Location Athletics Ticketing Laptop #1

CPU Intel Celeron N4100(Quad, up to 2.4GHz,4M Cache, 6W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wireless NIC E4:B9:7A:87:AF:0E


Bluetooth NIC 1C:1B:B5:53:F7:8C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jun 07, 2019 12:06 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jun 07, 2019 12:05 PM 
returned laptop to npe 115. Installed TicketAgent.
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Reggie Johnson May 30, 2019 11:56 AM 
****This is an outgoing email****
Hi Anita,

I need some additional information 
regarding service request #72162

Description: *5/20* Black screen laptop

Your Dell laptop is imaged and prepared 
to be delivered back to you. When is a 
good date and time for a UCS Tech to 
visit your office and complete this 
task? 


Thanks,

Reggie
UCS Tech
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Public
Reggie Johnson May 29, 2019 04:49 PM 
Just needs ticketing 
software
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Reggie Johnson May 24, 2019 04:49 PM 
installing basic software on cpu.
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Reggie Johnson May 23, 2019 01:30 PM 
attempting to reimage, currently unable to.
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Peter Puettmann May 23, 2019 12:32 PM 
Task reassigned to Reggie Johnson.
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Peter Puettmann May 23, 2019 12:32 PM 
needs to be imaged
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Peter Puettmann May 21, 2019 12:38 PM 
spoke with her. she will contact if they need
loaner in the mean time
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Peter Puettmann May 21, 2019 12:33 PM 
waiting on availability to image
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Natalie Plasker May 21, 2019 12:10 PM 
She said that we can reimage the laptop and that 
the ticketing software needs to be reloaded as 
well.
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Peter Puettmann May 20, 2019 04:39 PM 
picked up laptop. yumin says it needs reimage
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Peter Puettmann May 20, 2019 03:57 PM 
Task reassigned to Peter Puettmann.
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Alix Karkanen May 20, 2019 10:38 AM 
Anita has a department laptop at the front desk 
that has a black screen and wont turn on.
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