Service Request Ticket

Service Request Information

CONTACT	Name	Findtner, Rob	Date	May 20, 2019 04:33 PM
	Department	Admissions Office	Phone	88211
	Location		Email	findtnr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141236 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BXVHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BXVHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D5:FF:C9

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 29, 2019 10:10 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	May 29, 2019 10:10 AM	Updated inventory.	Add Attachment
Shina Oladiti	May 29, 2019 10:09 AM	Returned his machine and brought back the loaner.	Add Attachment
Shina Oladiti	May 29, 2019 08:27 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	May 29, 2019 08:25 AM	Machine re-imaged and prepped. It is in OUTBOX.	Add Attachment
Shina Oladiti	May 28, 2019 09:01 AM	Imaging machine.	Add Attachment
Shina Oladiti	May 21, 2019 01:06 PM	Brought in his machine to re-image	Add Attachment
Shina Oladiti	May 21, 2019 10:19 AM	Putting in a loaner and will re-image his machine with Windows 10.	Add Attachment
Shina Oladiti	May 21, 2019 09:58 AM	Assigned Loaner W#20130909	Add Attachment
Megan Thibeault	May 21, 2019 07:30 AM	Task reassigned to Shina Oladiti.	Add Attachment
Stephanie Magee	May 20, 2019 04:33 PM	Good afternoon, It would appear all web pages. Thank you, Rob	Add Attachment
Stephanie Magee	May 20, 2019 04:33 PM	Good afternoon, Earlier this afternoon my internet connection started to slow down considerably and at a times I am unable to connect to the WOU home page. Please advise as to how I can proceed to address this issue. Thank you, Rob	Add Attachment