Service Request Ticket

Service Request Information

CONTACT	Name	Ruscoe-East, Tonya	Date	May 21, 2019 11:54 AM
	Department	The Research Institute	Phone	89205
	Location		Email	eastt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060387 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Officejet 7210 All-In-One Multifunction Printer #Q5560A#ABA
	Serial No.	MY67VK73ZS04HQ	Location	PDR
	Model	Q5560A	Hostname
	Notes	All-in one multifunction	Ink/Toner Refill

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	May 21, 2019 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	May 21, 2019 02:42 PM	Have the printer, PDRing it	Add Attachment
Gino Salazar	May 21, 2019 02:09 PM	Task reassigned to Gino Salazar.	Add Attachment
Natalie Plasker	May 21, 2019 12:06 PM	**This is an email** Actually, I’ll just set it outside our door in Todd Hall, 249 so that someone can grab it when it fits into their schedule. Our schedule is kinda hard to work around sometimes. Thanks, Tonya	Add Attachment
Natalie Plasker	May 21, 2019 12:01 PM	**This is an email** Hi Megan! The number is: 20060387 and we are in the office until about 3pm today and back tomorrow around 9am and here until around 3pm again tomorrow. Thursday we are only in the office in the morning. Thanks, Tonya	Add Attachment
Natalie Plasker	May 21, 2019 11:54 AM	Emailed asking for W# and availability	Add Attachment
Natalie Plasker	May 21, 2019 11:54 AM	**This is an email** Hi there, I have a dead printer – can someone pick it up and dispose of it or is there a separate process for doing that?	Add Attachment