Service Request Ticket - # 72182

Service Request Information

CONTACT Name Schepige, Adele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2019 12:50 PM
Department College of Education Phone 88485
Location Email schepia@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100183[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410, 2.66GHz, 4M, 1333MHz
Serial No. 6SJZTM1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Unknown Software Microsoft Office PRO Plus 2010 WIN from P0076561 installed as Office PRo Plus 2007

Wired NIC 00:26:B9:F5:98:AB


Wireless NIC 00:27:10:38:F4:60


Bluetooth NIC 70:F1:A1:9B:CA:7C

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Feb 05, 2020 09:12 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Feb 05, 2020 09:12 AM 
Closing due to 
inactivity
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Brighton Bohnenkamp Feb 05, 2020 09:10 AM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Jan 15, 2020 08:20 AM 
Left vm
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Joe Collinsworth Jan 03, 2020 07:49 AM 
****This is an outgoing email****
Hi Adele,
We received a request from you regarding a windows 
update failing to install. I would like to come 
take a look at it and give you admin rights, are 
you on campus and available to meet? Let me know 
and I will come take a look at it.
Thank you
Joe
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Joe Collinsworth Dec 12, 2019 08:23 AM 
Priority changed from (3) Priority to (2) High Priority.
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Joe Collinsworth Dec 12, 2019 08:21 AM 
Task reassigned to UCS Tech.
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Alix Karkanen Dec 12, 2019 08:08 AM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Dec 12, 2019 08:08 AM 
Priority changed from (2) High Priority to (3) Priority.
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Alix Karkanen Dec 12, 2019 08:08 AM 
****This is an email****
Hi.
I am using my laptop off campus.
I am getting a message every minute or so  that 
my laptop needs windows update or my license will 
expire soon.
I brought the laptop in months ago to do the 
update. 20100183[Edit Inv]

Windows is activated using your organization's 
activation service.

I need an admin username and password to change 
the product key.

I cannot bring the  laptop to campus for a fix. I 
am out of state and I am grading papers.
Any way you can send me what to do to fix this?

Thank you
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Alix Karkanen Jun 10, 2019 08:41 AM 
ended up with a different charger. Her bag went 
missing, Texas instruments, black laptop bag.
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Alix Karkanen Jun 10, 2019 08:32 AM 
took charger 
20090914[Edit Inv]

couldn't find original charger or bag?
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Joe Collinsworth May 30, 2019 01:19 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Joe Collinsworth May 30, 2019 01:19 PM 
Moved to outbox, ready to be picked up
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Joe Collinsworth May 30, 2019 10:56 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Joe Collinsworth May 30, 2019 10:56 AM 
****This is an outgoing email****
Hi Adele,

Regarding service request #72182

Description: upgrade to windows 10 

Your laptop is updated and ready, please let me 
know when I can deliver it to you!

Joe
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Public
Joe Collinsworth May 30, 2019 10:55 AM 
Finished reimaging
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Joe Collinsworth May 28, 2019 08:49 AM 
Started reimaging
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Joe Collinsworth May 28, 2019 08:40 AM 
Task reassigned to Joe Collinsworth.
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Peter Puettmann May 23, 2019 12:34 PM 
Priority changed from (3) Priority to (2) High Priority.
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Peter Puettmann May 23, 2019 12:34 PM 
no it hasnt been
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Peter Puettmann May 23, 2019 12:32 PM 
has it been imaged tho?
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Gino Salazar May 22, 2019 04:24 PM 
Upgraded them to 8gbs of ram
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Brighton Bohnenkamp May 21, 2019 12:50 PM 
in the inbox
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Brighton Bohnenkamp May 21, 2019 12:50 PM 
Wants to update to windows 10, has everything 
backed up and isn't in a hurry to get it back
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