Service Request Ticket - # 72190

Service Request Information

CONTACT Name Denton, Jeff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2019 02:02 PM
Department The Research Institute Phone 89205
Location Email dentonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181395[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. FVFYN3E7HV2H Location Box 11

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938; IBM SPSS Statistics Premium Faculty Pack Academic Term license (12/12/2019-12/31/2020) VISA2019010322 (order11716);

Wireless NIC 38:F9:D3:5C:F1:62


Bluetooth NIC 38:F9:D3:DA:A5:08

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact bbohnenkamp14@wou.edu 88925

Tracking

Entered by Date Memo
Brighton Bohnenkamp
Email

Public
Entered by Date Memo
Brighton Bohnenkamp Jun 11, 2019 02:04 PM 
Task reassigned to Brighton Bohnenkamp.
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Brighton Bohnenkamp Jun 11, 2019 02:04 PM 
Task reassigned to Brighton Bohnenkamp.
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Brighton Bohnenkamp Jun 11, 2019 02:04 PM 
picked up
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Katherine Reynoso Jun 07, 2019 12:39 PM 
Item in the outbox.
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Katherine Reynoso Jun 07, 2019 11:58 AM 
Individual said he would pick up the item on
Monday, 6/10.
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Katherine Reynoso Jun 06, 2019 01:37 PM 
I visited his office,  he was not there. He
emailed and said that he would be at his office on
Monday and will leave at 2PM.
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Katherine Reynoso Jun 05, 2019 02:08 PM 
Item is finished and on the inventory counter
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Katherine Reynoso Jun 05, 2019 02:04 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Jun 05, 2019 02:04 PM 
****This is an outgoing email****
Hi Jeff,

I need some additional information regarding
service request #72190

Description: NEW EQUIP SETUP: 13in MacBook Pro
W#20181395[Edit Inv] to Todd 235 for J. Denton

We have your equipment ready for delivery. We
would appreciate if you can contact us with a time
that works for you, so we can deliver the items.

Thank You,
Katherine
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Public
Reggie Johnson May 29, 2019 02:20 PM 
Imaging on standup 
desk
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Robbie Downin May 22, 2019 02:02 PM 
NEW EQUIP SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #Z0UK to Todd 235
New items: W#20181395[Edit Inv] (MacBook Pro)
Old items: W#20150168[Edit Inv] (MacBook Pro)
They may have the following software to transfer so discuss these and other possible software with them:
SKETCH v.46 + 3yrs updates from VISA2017006539 Aug2017; 
MAMP PRO 4 license for MAC(UPG from v3) VISA2017006615;
Items will be on inventory counter
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