Service Request Ticket - # 72211

Service Request Information

CONTACT Name Page, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2019 08:45 AM
Department Student Health & Counseling Center Phone 88314
Location Email pagea@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180761[Edit Inv] (opens in a new window) Bldg/Room SHCC Reception Area
Service Tag 2XL13W2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 2XL13W2 Location

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:D6:9E:FB

TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 23, 2019 11:43 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti May 23, 2019 11:43 AM 
Called Medicat to license the software. And they
have an update enterprise remote scan drivers,
asked if we could have that version but they said no.
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Shina Oladiti May 23, 2019 08:50 AM 
Task reassigned to Shina Oladiti.
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Savannah Sharp Voss May 23, 2019 08:45 AM 
Medicat remote scanner will not connect.  Says 
it's connected but not scanning.  They are 
available anytime after 10.
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