Service Request Ticket - # 72217

Service Request Information

CONTACT Name Thew, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2019 02:40 PM
Department Deaf Studies and Professional Studies Phone 89341
Location Email thewd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141302[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX15BF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; IBM SPSS Statisitics v23 standard Campus Edition from Student Tech Campus site license(renews annually in July); Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018 - shared license with desktop W#20150250;

Wired NIC 98:5A:EB:D2:65:21


Wireless NIC B8:09:8A:DC:19:0D


Bluetooth NIC B8:09:8A:DC:19:0E

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson May 24, 2019 04:50 PM 
Status changed from (2) Scheduled to (5) Completed
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Reggie Johnson May 24, 2019 03:16 PM 
updated software on mac. Ran benchmark tests and 
the cpu has good performance
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Reggie Johnson May 24, 2019 12:10 PM 
Task reassigned to Reggie Johnson.
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Megan Thibeault May 24, 2019 09:11 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault May 24, 2019 09:11 AM 
Priority changed from (3) Priority to (2) High Priority.
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Emma Feldman May 23, 2019 02:43 PM 
****This is an email****
Awesome.  My computer id is 20141302[Edit Inv] and I am in
RWEC 134.  I am on campus tomorrow all day - in
meeting from 9 to Noon and then from 4-5.  If
someone can swing by between Noon and 4 PM then I
can make sure that I am in my office.  Let me know
if that works and specific time. 

Thanks,
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Emma Feldman May 23, 2019 02:40 PM 
****This is an email****
Greetings, 

My apple computer has been extremely slow for the
last month or two. It seemed worse after the last
upgrade.  

Can I set up a time for someone to come in and
look at it?
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