Service Request Ticket

Service Request Information

CONTACT	Name	East, Aaron	Date	May 23, 2019 04:36 PM
	Department	The Research Institute	Phone	8-8792
	Location		Email	easta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110778 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Dual-core Intel
	Serial No.	C02GNKJGDV13	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.4GHz, 3MB L3)
	OS	Unknown	Software	MS Office from P0085288
	Wired NIC	3C:07:54:49:06:3F
	Wireless NIC	68:A8:6D:20:88:26
	Bluetooth NIC	68:A8:6D:20:88:27

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jul 15, 2019 03:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jul 15, 2019 03:38 PM	I updated it and its been delivered back to Aaron!	Add Attachment
Gino Salazar	Jul 09, 2019 01:17 PM	I have the mac by my desk	Add Attachment
Gino Salazar	Jul 09, 2019 08:07 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Gino Salazar	Jun 19, 2019 01:53 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Jun 11, 2019 03:51 PM	He just hit me back, it's at their office so I can head over whenever	Add Attachment
Gino Salazar	Jun 07, 2019 08:33 AM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	May 31, 2019 08:47 AM	Contact changed from Joshua Szurszewski to Aaron East.	Add Attachment
Gino Salazar	May 31, 2019 08:47 AM	Aaron East is the new contact	Add Attachment
Gino Salazar	May 31, 2019 08:47 AM	Nevermind, looks like his email doesn't exist	Add Attachment
Gino Salazar	May 31, 2019 08:45 AM	Sent email	Add Attachment
Bradley Karkanen	May 23, 2019 04:36 PM	This machine needs to be upgraded to the latest version it will run 10.13 This shows that it is off campus we will need to contact the user to either come in or see if they can upgrade it themselves.	Add Attachment