Service Request Ticket

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Service Request Information

CONTACT	Name	Gauntz, Danielle	Date	May 23, 2019 04:57 PM
	Department	University Computing Solutions	Phone	88215
	Location		Email	gauntzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150429 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple MacBook Pro 15-inch w/ Retina Display #Z0RG
	Serial No.	C02RG1SJG8WM	Location	Going to PDR
	CPU	Intel Core i7(2.5GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2016 Std for MAC from xxxx2015004715; Adobe CC2015(named user)MARCH2016 - Add adobe CC desktop to laptop and iMac desktop
	Wireless NIC	F4:5C:89:B9:4C:13
	Bluetooth NIC	F4:5C:89:B9:4C:14

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jun 18, 2019 03:39 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jun 18, 2019 03:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jun 18, 2019 03:39 PM	Updated her OS to High Sierra	Add Attachment
Gino Salazar	Jun 12, 2019 04:37 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jun 12, 2019 04:37 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	Jun 12, 2019 04:36 PM	They don't respond to my emails so try G chatting or calling before you head over	Add Attachment
Gino Salazar	Jun 12, 2019 11:05 AM	I sent 2 emails now and no response, they will be back on thursday so it can be done then, I would suggest just showing up	Add Attachment
Gino Salazar	Jun 11, 2019 11:04 AM	Somebody already did her iMac in a different task	Add Attachment
Megan Thibeault	Jun 11, 2019 11:03 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Jun 11, 2019 11:03 AM	Gchatted Danielle she said we could work on her iMac if she isnt in and that she also brought her macbook in with her today.	Add Attachment
Shina Oladiti	Jun 11, 2019 09:09 AM	Stopped by and i was told she is a meeting. Would stop by later.	Add Attachment
Megan Thibeault	Jun 11, 2019 07:32 AM	Task reassigned to Shina Oladiti.	Add Attachment
Reggie Johnson	Jun 07, 2019 10:03 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jun 05, 2019 04:33 PM	Just pop in tomorrow	Add Attachment
Gino Salazar	Jun 05, 2019 04:33 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Jun 05, 2019 03:05 PM	I went up there but she wasn't in today!	Add Attachment
Megan Thibeault	Jun 05, 2019 10:10 AM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	May 31, 2019 09:17 AM	Sent email!	Add Attachment
Bradley Karkanen	May 23, 2019 04:57 PM	This machine needs to be upgraded to the latest version it will run 10.14	Add Attachment