Service Request Ticket

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Service Request Information

CONTACT	Name	Boyle, Gabrielle	Date	May 24, 2019 11:10 AM
	Department	Student Engagement	Phone	88303
	Location		Email	boyleg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101220 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	HB4DGQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from and Adobe Photoshop Extended CS5 for WIN from P0080438
	Wired NIC	BC:30:5B:DA:E0:09

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jun 18, 2019 11:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jun 18, 2019 11:52 AM	task completed	Add Attachment
Reggie Johnson	Jun 18, 2019 11:52 AM	*****This is an email****** Reggie, This issue has been resolved. Thanks so much for following up.	Add Attachment
Reggie Johnson	Jun 18, 2019 11:47 AM	**This is an outgoing email** Hi Gabrielle, I need some additional information regarding service request #72235 Description: 5/24 before 4:30 Admin rights for word I noticed that Erik is already an admin on this pc, and word seems to be working fine. We will need to schedule a time to meet with Erik to figure out how to fix your specific issue. When is a good date and time for a UCS Tech to stop and do that? Thanks, Reggie	Add Attachment Public
Reggie Johnson	Jun 18, 2019 11:21 AM	**This is an outgoing email** Hi Gabrielle, I need some additional information regarding service request #72235 Description: 5/24 before 4:30 Admin rights for word I noticed that Erik is already an admin on this pc, and word seems to be working fine. We will need to schedule a time to meet with Erik to figure out how to fix your specific issue. When is a good date and time for a UCS Tech to stop and do that? Thanks, Reggie	Add Attachment Public
Reggie Johnson	Jun 14, 2019 11:38 AM	Already has admin rights, Microsoft office is working fine will need to schedule time to meet with Erik Morgan	Add Attachment
Reggie Johnson	Jun 14, 2019 08:19 AM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Jun 13, 2019 08:53 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 13, 2019 08:19 AM	Left VM.	Add Attachment
Shina Oladiti	May 29, 2019 11:29 AM	**This is an outgoing email** Hi Gabrielle, I need some additional information regarding service request #72235 Description: 5/24 before 4:30 Admin rights for word I was wondering when you would like me to stop by to take a look at what is going on with issue. Regards, Shina	Add Attachment Public
Shina Oladiti	May 28, 2019 09:33 AM	Left VM.	Add Attachment
Shina Oladiti	May 28, 2019 08:30 AM	Stopped by but she was not available.	Add Attachment
Megan Thibeault	May 28, 2019 07:47 AM	Task reassigned to Shina Oladiti.	Add Attachment
Gino Salazar	May 24, 2019 03:57 PM	Task reassigned to UCS Tech.	Add Attachment
Emma Feldman	May 24, 2019 02:17 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Emma Feldman	May 24, 2019 02:17 PM	She called back and said it is now saying there is no word downloaded on the machine.	Add Attachment
Gino Salazar	May 24, 2019 01:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 24, 2019 11:55 AM	Task reassigned to Gino Salazar.	Add Attachment
Peter Puettmann	May 24, 2019 11:32 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	May 24, 2019 11:10 AM	Needs admin rights, when word is opened on the computer an error code reads: "save mode"	Add Attachment