Service Request Ticket - # 72238

Service Request Information

CONTACT Name Fewx, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2019 01:35 PM
Department The Research Institute Phone 88615
Location Email fewxa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181391[Edit Inv] (opens in a new window) Bldg/Room TODD 249
Service Tag C7BMRV2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. C7BMRV2 Location TRI Loaner laptop

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC C8:F7:50:7B:82:DE


Wireless NIC 48:89:E7:DC:BD:4C

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jun 24, 2019 03:02 PM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Jun 24, 2019 03:02 PM 
Got SQL all setup for her.
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Bradley Karkanen Jun 21, 2019 04:13 PM 
Status changed from (1) Pending to (2) Scheduled
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Katherine Reynoso Jun 21, 2019 01:30 PM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Jun 17, 2019 07:19 AM 
Task reassigned to UCS Tech.
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Yumin Chen Jun 10, 2019 02:13 PM 
****This is an outgoing email****
Hi Andrea,

We were just following up with you regarding a 
service request that we have for you.  (#72238)

Description: NEW EQUIP SETUP: Latitude 5490 
W#20181391[Edit Inv] & dock W#20180655[Edit Inv] to Todd 249 for A. 
Fewx

Do you have your SQL Server installed?

Thanks,
Yumin Chen
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Yumin Chen Jun 05, 2019 10:30 AM 
She still needs some special SQL Server install, 
which she is asking for details.
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Yumin Chen Jun 05, 2019 10:29 AM 
Delivered and Setup.
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Yumin Chen Jun 04, 2019 03:59 PM 
Andrea is working on some projects right now. Will 
contact us when ready.
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Yumin Chen May 29, 2019 12:57 PM 
****This is an outgoing email****
Hi Andrea,

I need some additional information regarding 
service request #72238

Description: NEW EQUIP SETUP: Latitude 5490 
W#20181391[Edit Inv] & dock W#20180655[Edit Inv] to Todd 249 for A. 
Fewx

The new laptop is ready, What time is for us to 
deliver for you?

Thanks!
UCS
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Yumin Chen May 29, 2019 12:56 PM 
Task reassigned to Yumin Chen.
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Yumin Chen May 29, 2019 09:28 AM 
Imaging...
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Robbie Downin May 24, 2019 01:35 PM 
NEW EQUIP SETUP: Deliver Dell Latitude 5490, i5-8250U,  1.6GHZ quad core and Dell Dock WD15 with 130W Adapter, USB Type C to Todd 249
New items: W#20181391[Edit Inv] (laptop), W#20180655[Edit Inv] (dock)
Old items: W#20140285[Edit Inv] (laptop), W#20140314[Edit Inv] (dock)
Ask TRI what to do with the old laptop & dock
Items will be on inventory counter
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