Service Request Ticket

Service Request Information

CONTACT	Name	Malloy, Peggy	Date	May 28, 2019 12:31 PM
	Department	The Research Institute	Phone	88598
	Location		Email	malloyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150216 (opens in a new window)	Bldg/Room	TODD 248
	Service Tag	3SPJ662	Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	3SPJ662	Location	Peggy Malloy, TRI
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65344;
	Wired NIC	F8:CA:B8:1D:5E:C2
	Wireless NIC	80:00:0B:D1:6F:1E
	Bluetooth NIC	80:00:0B:D1:6F:22

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	May 30, 2019 10:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	May 30, 2019 10:53 AM	Item was delivered.	Add Attachment
Katherine Reynoso	May 30, 2019 10:27 AM	Finished reimage and updates.	Add Attachment
Gino Salazar	May 30, 2019 07:54 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Gino Salazar	May 28, 2019 02:44 PM	Picked it up, upgrading to windows 10	Add Attachment
Gino Salazar	May 28, 2019 12:47 PM	Task reassigned to Gino Salazar.	Add Attachment
Brighton Bohnenkamp	May 28, 2019 12:31 PM	Computer crashed and won't start back up	Add Attachment