Service Request Ticket

Service Request Information

CONTACT	Name	VanOcker, Kailey	Date	May 28, 2019 03:20 PM
	Department	Facilities Services	Phone
	Location		Email	vanockerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171054 (opens in a new window)	Bldg/Room	PP 110
	Service Tag	CSHJRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSHJRP2	Location	Grounds Crew, replacing W#20130713
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:D4:B6

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	May 29, 2019 12:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	May 29, 2019 12:48 PM	Introduced Google drive and other solution.	Add Attachment
Yumin Chen	May 29, 2019 12:48 PM	The person is Randy Bales, he tries to send photo email but not go through because the size is too big.	Add Attachment
Yumin Chen	May 28, 2019 04:01 PM	**This is an outgoing email** Hi Kailey, I need some additional information regarding service request #72249 Description: 5/28 computer freezing What time is good for us to come to take a look? Best, UCS	Add Attachment Public
Yumin Chen	May 28, 2019 03:59 PM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	May 28, 2019 03:28 PM	**This is an email** I am not 100% sure, as it isn't my computer and I am not the one using it. I believe that the guys that use it primarily check their emails via firefox an chrome, and those have been the things that have been freezing up.	Add Attachment
Brighton Bohnenkamp	May 28, 2019 03:20 PM	**This is an email** Good afternoon, Computer #20171054 in the grounds shop is acting strange. It freezes up randomly, and it will some times not send emails correctly from multiple browsers. Could someone take a look at it soon? Thank you! Best,	Add Attachment