Service Request Ticket - # 72251

Service Request Information

CONTACT Name Khe, Sririam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2019 08:07 AM
Department Social Science/ Geography and Sustainability Phone 88852
Location Email khes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131113[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 85JBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 85jbf12 Location PDR 2023 Giveaway

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370, MAy as to have this transferred but may not load:Adobe CS2 Premium WIN from P0055221

Wired NIC EC:F4:BB:3E:9D:88


Wireless NIC 80:86:F2:6F:6A:03


Bluetooth NIC 80:86:F2:6F:6A:07

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Jun 05, 2019 10:47 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Yumin Chen Jun 05, 2019 10:47 AM 
Done.
 Add Attachment
Yumin Chen Jun 04, 2019 04:00 PM 
Contact Sharyne from Social Science Office, she 
will open the door for us.
 Add Attachment
Yumin Chen May 29, 2019 09:13 AM 
****This is an outgoing email****
Hi Sririam,

I need some additional information regarding 
service request #72251

Description: Reactivating Microsoft

What time is good for us to come to take a look?

Thanks!
UCS
 Add Attachment
Public
Yumin Chen May 29, 2019 09:12 AM 
Task reassigned to Yumin Chen.
 Add Attachment
Alix Karkanen May 29, 2019 08:07 AM 
Sriram is getting an error when ever he tries to 
open any Microsoft window, the error says that the 
copy of Microsoft office is not activated. 
Screenshot attached.
Add Attachment
image (1).png