Service Request Ticket

Service Request Information

CONTACT	Name	Lin, Chien-Chun	Date	May 29, 2019 04:14 PM
	Department	Deaf Studies and Professional Studies	Phone	89305
	Location		Email	linc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161084 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02TTJV0HV29	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	DC:A9:04:84:9B:75
	Bluetooth NIC	DC:A9:04:8D:1C:AD

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jun 18, 2019 08:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jun 18, 2019 08:01 AM	They are good!	Add Attachment
Gino Salazar	Jun 18, 2019 07:57 AM	Task reassigned to Gino Salazar.	Add Attachment
Shina Oladiti	Jun 13, 2019 03:53 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 04, 2019 08:39 AM	Sent email to reschedule.	Add Attachment
Megan Thibeault	May 30, 2019 07:33 AM	Task reassigned to Shina Oladiti.	Add Attachment
Stephanie Magee	May 29, 2019 04:15 PM	**This is an email** Not much we can do but showing face is always good. The user can always use vdi from home to get to what they need. Megan	Add Attachment
Stephanie Magee	May 29, 2019 04:14 PM	**This is an email** Oh, so my problem is that when I work at home, I can browse the library database, but I can't read or download those journal articles. It's all fine when I work on campus, but as soon as I get home I can't access those articles anymore.	Add Attachment