Service Request Ticket - # 72264

Service Request Information

CONTACT Name McFadden, Brianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2019 09:10 AM
Department Phone 88883
Location Email mcfaddenb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20140955[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp 23 Multimedia Monitor #UZ2315H
Serial No. CN0PCR5K7287254RAF0L Location PDR 2023 Giveaway
TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 30, 2019 10:51 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti May 30, 2019 10:51 AM 
Done! Gave admin right and install driver for her
scanner.
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Shina Oladiti May 30, 2019 09:23 AM 
Task reassigned to Shina Oladiti.
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Savannah Sharp Voss May 30, 2019 09:11 AM 
Brianna does not have admin rights, and would like 
to have that set up, as well as assist with the 
software download.
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Savannah Sharp Voss May 30, 2019 09:10 AM 
****This is an email****

I was directed by my supervisor, Brianna 
McFadden, to email for some help installing a 
flat bed scanner (Epson GT-1500) to a desktop 
in the Hamersly Library upstairs offices. The 
serial number of the desktop is 20140955[Edit Inv]. A 
link to information about the scanner and 
downloads for it can be found at this link: 
https://epson.com/Support/Scanners/WorkForce-
Series/Epson-WorkForce-GT-1500/s/SPT_B11B190011  

It wouldn't allow me to download the software 
because it is in need of an administrator's 
login. Let me know if we need to set up a time 
for someone to come look at it or if you are 
able to do it remotely. 


Hello again,

We are in room 208 in the library where I will 
be here till 10. Brianna will be around here 
all day so whatever time is best for you.
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