Service Request Ticket - # 72276

Service Request Information

CONTACT Name Janowiak, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2019 10:13 AM
Department Creative Arts/Theater-Dance Phone 88593
Location Email janovid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131030[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR1VZF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 0C:4D:E9:9E:E6:B7


Wireless NIC 88:63:DF:8B:A7:63


Bluetooth NIC 88:63:DF:8B:A7:64

TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin May 30, 2019 11:48 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin May 30, 2019 11:48 AM 
David came in to get his password changed. Changed it for him, then had him test both VDI and Portal logins, everything worked great!
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Savannah Sharp Voss May 30, 2019 10:13 AM 
User changed portal password and has been 
unable to log into his computer since.  He said 
he tried the old and new passwords and it still 
won't work.  No error code.


Username: janovid
Phone: 88593
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