Service Request Ticket

Service Request Information

CONTACT	Name	Price, Sharon	Date	May 30, 2019 11:03 AM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080171 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY205000	Location	PDR
	Model	CB516A	Hostname	geometry.wou.edu
	Notes	duplexing, 2nd 500 sheet tray IP:140.211.78.38	Ink/Toner Refill
	Wired NIC	00:1E:0B:17:E2:D1

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 30, 2019 03:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	May 30, 2019 03:54 PM	Went down deleted driver and reinstalled printer. Told her to call me if this did not fix her issue.	Add Attachment
Emma Feldman	May 30, 2019 12:05 PM	**This is an email** Yes, tomorrow would be better. I will be here 8 - 10 am, 10:15-12:00, 1:00 - 3:00 or possibly later. It's not a big rush deal and since I don't know it's going to do it not sure if anything can be done. Thanks, Sharon	Add Attachment
Emma Feldman	May 30, 2019 11:41 AM	**This is an email** I'm here until noon. Then after that I'm kind of in and out due to Showcase / Skills Tests. Let me know when someone might be available and I can say yes or no maybe? Thanks, Sharon	Add Attachment
Shandelle Plasker	May 30, 2019 11:34 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Emma Feldman	May 30, 2019 11:03 AM	Greetings UCS, My computer keeps needing to have me update the drivers on my printer: "Geometry" 2008 0171. I'm needing to do this every few days and today it needed to be done for the MNB 110 printer as well. Anything you can do so I don't have to keep doing this? My computer is: 2015 0665 Thank you, Sharon	Add Attachment