Service Request Ticket - # 72278

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2019 11:06 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150042[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706SFY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:61:D5


Wireless NIC AC:29:3A:9F:03:4B


Bluetooth NIC AC:29:3A:9F:03:4C

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jun 05, 2019 02:04 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jun 05, 2019 02:04 PM 
Sophos found 4 items, the user zhang17 was logged 
in.  Sophos reports it cleaned it and the computer 
is scanning as clean.
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Brittany Franklin May 30, 2019 11:06 AM 
Hi John,

Could you contact these two users to find out which had the USB stick with malware, and make them aware that there's malware on it?

dli17 - Danping Li
yzhang17 - Yinuo Zhang

Could you also run a scan on the iMac to make sure it's unaffected? :)

Thanks!
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Screen Shot 2019-05-30 at 10.49.22 AM.png