Hardwired her and she left with it this afternoon!

She's going to pick it up this afternoon

****This is an outgoing email****
Hi Melissa,

I need some additional information regarding 
service request #72280

Description: Warranty for Macbook

Your computer is ready for you! Please let me know 
what time works for you for us to deliver it or I 
can leave it in the out-box here for you to pick 
up.

Thanks,
Joe

trackpad cable replaced

Tommy at Apple;
reset NVRAM
Repair ID D425064984

Task reassigned to Megan Eichler.

computer in bag with charger

Megan prepped new loaner: 20131036

Left VM

Priority changed from (3) Priority to (1) Highest Priority.

Sitting in outbox

She is under warranty for another 2 weeks so we gotta get this 
started ASAP. I'm getting a loaner ready for her and I had her start 
backing up all of her stuff.

Task reassigned to Peter Puettmann.

****This is an email****

I had someone look at my MacBook a few weeks ago
(I apologize for misplacing the name of the
person) and was told that I need a cable replaced.
Currently it seems to not know that it's a laptop;
it allows me only to use bluetooth mouse and
keyboard but not its own trackpad and keyboard.
Therefore I have not been able to take it home and
have just been using it as a desktop computer. The
UCS staff person told me this is an issue that has
happened occasionally for users of this model.