Service Request Ticket

Service Request Information

CONTACT	Name	Rezell, Deborah	Date	May 30, 2019 01:19 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150280 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HQ5GH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	HQ5GH72	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRING TITLES: Dragon NatSpking Premium13 VISA2015005392 and EEG_iCapv298 P0100771 SR66718 FEB2018;
	Wired NIC	F8:CA:B8:48:B7:3B
	Wireless NIC	80:00:0B:D1:FF:4C
	Bluetooth NIC	80:00:0B:D1:FF:50

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 05, 2019 03:45 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jun 05, 2019 03:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 05, 2019 03:45 PM	Laptop is back with Deborah	Add Attachment
Megan Thibeault	Jun 05, 2019 07:55 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 05, 2019 07:55 AM	Didn't this get delivered?	Add Attachment
Peter Puettmann	May 31, 2019 10:15 AM	done imaging. is in outbox	Add Attachment
Peter Puettmann	May 30, 2019 03:29 PM	imgaing on standup	Add Attachment
Megan Thibeault	May 30, 2019 01:21 PM	laptop is in a bag in the in box	Add Attachment
Megan Thibeault	May 30, 2019 01:19 PM	Deboard needs the machine upgraded to Windows 10. Needs it done by MONDAY OBS open boardcast softare NDI Tools new tech Elgato Cam Link Drives	Add Attachment