Service Request Ticket - # 72293

Service Request Information

CONTACT Name Plummer, Kathryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2019 08:30 AM
Department Service Learning & Career Development Phone 88041
Location Email plummerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180340[Edit Inv] (opens in a new window) Bldg/Room WUC 119
Service Tag 457GZN2 Description Dell Latitude 3380 IntelCore i5, 7200U, 8GB RAM
Serial No. 457GZN2 Location SLCD Department laptop #2

CPU Intel i5-7200U 7th Gen(3M Cache, 2.50GHz)WIN10 only


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC 54:48:10:DC:DF:07


Wireless NIC D8:9C:67:6B:73:B3


Bluetooth NIC D8:9C:67:6B:73:B4

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 03, 2019 04:41 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 03, 2019 04:41 PM 
fixed!!
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Peter Puettmann Jun 03, 2019 02:50 PM 
Brought back Laptop to do testing
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Peter Puettmann Jun 03, 2019 01:33 PM 
Task reassigned to Peter Puettmann.
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Alix Karkanen Jun 03, 2019 12:31 PM 
Task reassigned to UCS Tech.
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Alix Karkanen Jun 03, 2019 12:31 PM 
FRee from now until three, and tomorrow 10-1.
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Alix Karkanen Jun 03, 2019 12:21 PM 
Left a voicemail
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Megan Thibeault Jun 03, 2019 12:19 PM 
Task reassigned to Service Request Desk.
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Megan Thibeault Jun 03, 2019 12:19 PM 
Please contact to get more availability
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Shina Oladiti Jun 03, 2019 12:00 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Jun 03, 2019 12:00 PM 
Could not get to this.
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Megan Thibeault Jun 03, 2019 10:35 AM 
Task reassigned to Shina Oladiti.
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Megan Thibeault Jun 03, 2019 10:35 AM 
Take Joe
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Alix Karkanen Jun 03, 2019 08:30 AM 
****This is an email****
Hi UCS Team,

I have two challenges with my laptop that I am 
hoping you can help me out with.

1) I don't have access to my H Drive
2) When I close the laptop lid, it disconnects 
from the internet and requires me to restart the 
laptop in order to be able to reconnect to the 
network.

Please advise.

Best,
Kathryn.
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