Service Request Ticket - # 72294

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2019 08:42 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130039[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C01GMX1 Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. C01GMX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P00TBA downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:29:AC:A2


Wireless NIC 0C:84:DC:8E:6F:24


Bluetooth NIC 24:FD:52:34:E5:A1

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 12, 2019 01:04 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jun 12, 2019 01:04 PM 
She will try it and let me know what the result is
like.
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Shina Oladiti Jun 12, 2019 01:03 PM 
Delivered the laptop to the front desk person.
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Shina Oladiti Jun 11, 2019 11:06 AM 
Left VM.
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Shina Oladiti Jun 04, 2019 11:46 AM 
Called Sensource customer support and i was told
that we need to back up some files. The tech
support person said he will sent me a work through
on how to back up files and transfer the software.
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Shina Oladiti Jun 04, 2019 11:43 AM 
The machine need to be re-image but before then
there is a software that needs to be transfer once
the re-imaging in done. Software name is SenSource.
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Shina Oladiti Jun 04, 2019 08:25 AM 
There are lots of issue with he laptop, most
services are not running and even if i start the
service the still end up stopping.
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Alix Karkanen Jun 03, 2019 08:42 AM 
Chelsee dropped off a laptop for some updates and 
to have a driver installed
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