Service Request Ticket

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Service Request Information

CONTACT	Name	Roscoe Ammann, Lauren	Date	Jun 03, 2019 09:37 AM
	Department	Behavioral Sciences Division	Phone	88133
	Location		Email	roscoel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180604 (opens in a new window)	Bldg/Room	TODD 325
	Service Tag	1LQC8S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	1LQC8S2	Location	Psychology Department laptop
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:0D:5B:8A
	Wireless NIC	20:79:18:32:EA:D8
	Bluetooth NIC	20:79:18:32:EA:DC

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Stephanie Magee	Jun 10, 2019 04:50 PM	Loaner in inbox	Add Attachment
Stephanie Magee	Jun 10, 2019 04:48 PM	Lauren Roscoe picked up the laptop on 6/10 and will be dropping the flash drive back off in a couple days	Add Attachment
Joe Collinsworth	Jun 07, 2019 11:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jun 07, 2019 11:12 AM	Moved to outbox, she's picking it up on Monday	Add Attachment
Joe Collinsworth	Jun 07, 2019 08:16 AM	**This is an outgoing email** Hi Lauren, Regarding service request #72296 Description: GFA SETUP: Latitude 5490 W#20180604 to Todd 325 for L. Roscoe-Ammann Your new laptop is set up and ready to be delivered, please let me know when we can bring it to you. Thanks Joe	Add Attachment Public
Joe Collinsworth	Jun 07, 2019 08:15 AM	Finished imaging and gave admin rights, ready to be sent out	Add Attachment
Bradley Karkanen	Jun 06, 2019 03:21 PM	Imaged and installing software now.	Add Attachment
Bradley Karkanen	Jun 06, 2019 02:10 PM	She needs a loaner until the new machine is ready giving her 20140702	Add Attachment
Robbie Downin	Jun 06, 2019 10:59 AM	Task reassigned to New Equip. Setup.	Add Attachment
Robbie Downin	Jun 06, 2019 10:55 AM	NEW EQUIP SETUP: Deliver Dell Latitude 5490, i5-8250U, 1.6GHZ quad core to Todd 325 New items: W#20180604 (laptop) Old items: W#20150277 (laptop) Items will be on inventory counter	Add Attachment
Stephanie Magee	Jun 05, 2019 04:07 PM	recently re imaged about a month ago, Lauren called to check in and asked if that might be an issue.	Add Attachment
Bradley Karkanen	Jun 05, 2019 09:27 AM	It installed and runs Ubuntu perfectly. However it still will not let me re-image it with either PXE or a stick.	Add Attachment
Bradley Karkanen	Jun 04, 2019 04:50 PM	This won't reimage either does the same thing. I am going to install Ubuntu on it to see if it works. Passes diagnostics.	Add Attachment
Bradley Karkanen	Jun 04, 2019 02:47 PM	**This is an email** If you got what was there off, you can go ahead and re- image it. I dont know exactly what was on there, so I am sure it is fine. Thanks!	Add Attachment
Bradley Karkanen	Jun 04, 2019 02:10 PM	**This is an email** Thank you!! I am here in meetings most the day. If I am not you can leave then in my box in TH 326 or drop it through the maillot in an envelope (I am assuming it is a memory stick?) Are you also dropping of computer or is that still being worked on? THANKS!!	Add Attachment
Bradley Karkanen	Jun 04, 2019 02:10 PM	Flash drive is on my pc with blue tape on it.	Add Attachment
Bradley Karkanen	Jun 04, 2019 01:15 PM	**This is an outgoing email** Hi Lauren, I need some additional information regarding service request #72296 Description: 6/3 Loading Laptop I got your files off your laptop. Is there a good time we can come and drop them off?	Add Attachment Public
Bradley Karkanen	Jun 04, 2019 01:14 PM	I copied her profile off to my testing machine	Add Attachment
Alix Karkanen	Jun 03, 2019 02:05 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Alix Karkanen	Jun 03, 2019 02:05 PM	She called and said she does have important documents on the machine. Please contact her so she can back her stuff up to her H drive if possible.	Add Attachment
Bradley Karkanen	Jun 03, 2019 01:03 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jun 03, 2019 01:03 PM	I am going to shut it down until we hear back. It is back in the IN box	Add Attachment
Bradley Karkanen	Jun 03, 2019 12:51 PM	It did blue screen and it said it was Driver_PNP_Watchdog. So I assume it has a driver issue, but it won't boot safe mode so the only thing we can do is reimage it.	Add Attachment
Bradley Karkanen	Jun 03, 2019 12:50 PM	Reset failed. It rolled it back	Add Attachment
Bradley Karkanen	Jun 03, 2019 12:50 PM	**This is an outgoing email** Hi Lauren, I need some additional information regarding service request #72296 Description: 6/3 Loading Laptop So it looks like your laptop is gonna need re-imaged. Do you have anything important saved to the machine?	Add Attachment Public
Bradley Karkanen	Jun 03, 2019 12:11 PM	I will have to reinstall whatever software was on it afterwards though.	Add Attachment
Bradley Karkanen	Jun 03, 2019 12:08 PM	I am "Resetting Windows" right now which is an in place reinstall without deleting personal files.	Add Attachment
Bradley Karkanen	Jun 03, 2019 12:07 PM	I updated the BIOS but it is still having issues booting. Passed hardware diagnostics other than it warned the battery is reaching the end of its life.	Add Attachment
Megan Thibeault	Jun 03, 2019 11:15 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Alix Karkanen	Jun 03, 2019 09:37 AM	Lauren dropped off a laptop that will not turn on. it was recently reimaged and updated, but its still having trouble. IF it can't be fixed today, get in contact with her about a loaner.	Add Attachment