Service Request Ticket - # 72297

Service Request Information

CONTACT Name Rodriguez, Veronica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2019 09:39 AM
Department Student Health & Counseling Center Phone 88313
Location Email rodriguezv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130058[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620/DT Laser Printer
Serial No. XLV886613 Location PDR

Model 4620/DT Hostname ambien.wou.edu
Notes 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.64.72 Ink/Toner Refill

Wired NIC 00:00:AA:D9:1E:3D

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jun 10, 2019 10:05 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Jun 10, 2019 10:05 AM 
Trisha Guy called me back. Let her no this machine
is not fixable and they can either replace it or
just PDR it through me.
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Shandelle Plasker Jun 03, 2019 09:55 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Jun 03, 2019 09:55 AM 
Recalled to double check the error message 
since it was non existing in the manual. Its 
really having a fuser motor failed error. Since 
this machine already has issues that parts 
cannot fix it is not work buying a fuser for 
it. Called Trisha Guy to talk to her about 
replacing.
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Alix Karkanen Jun 03, 2019 09:39 AM 
Veronica called about the printer in the nurses 
station. It has an error that says "dead motor"
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