Service Request Ticket - # 72300

Service Request Ticket - # 72300

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Service Request Information

CONTACT	Name	Duncan, Heather	Date	Jun 03, 2019 10:17 AM
	Department	Service Learning & Career Development	Phone
	Location		Email	duncanh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141198 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GCXMV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GCXMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D9:BA:32

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jun 06, 2019 01:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jun 06, 2019 01:19 PM	replaced original computer. installed print drivers and brought back loaner	Add Attachment
Peter Puettmann	Jun 06, 2019 12:52 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Peter Puettmann	Jun 03, 2019 04:40 PM	brought pc back, its on standup desk imaging.	Add Attachment
Peter Puettmann	Jun 03, 2019 04:22 PM	nvm its a different pc. we good to image. giving them loaner W#20130530	Add Attachment
Peter Puettmann	Jun 03, 2019 04:21 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Jun 03, 2019 02:49 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jun 03, 2019 02:49 PM	PLEASE CHECK TO MAKE SURE USERS HAVE EVERYTHING BACKED UP (IF POSSIBLE)	Add Attachment
Peter Puettmann	Jun 03, 2019 02:48 PM	informed about imaging. she is contacting other users to make sure that everyone has their files backed. we will go back at 12 tomorrow (tues)	Add Attachment
Peter Puettmann	Jun 03, 2019 02:47 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 03, 2019 02:27 PM	Make sure users files are backed up if needed.	Add Attachment
Megan Thibeault	Jun 03, 2019 02:27 PM	Reimage this station, if there is not a hardware issue then there is no need for a GFA replacement at this point.	Add Attachment
Alix Karkanen	Jun 03, 2019 12:33 PM	Could by the same trip when you see Kathryin Plummer #72293	Add Attachment
Alix Karkanen	Jun 03, 2019 10:20 AM	**This is an email** Heather, We're going to have someone come out again and see if there's anything else they can do! Where is that computer located? Thanks, Allison	Add Attachment
Alix Karkanen	Jun 03, 2019 10:18 AM	**This is an email** Hi Allison, It runs really slow and sometimes will not allow a user to log in. Heather	Add Attachment
Alix Karkanen	Jun 03, 2019 10:17 AM	**This is an email** Good morning, We had a UCS representative here to take a look at a slow running computer a few weeks ago and we noticed that the computer was more than 5 years old. How often do machines get upgraded and how can we check on the rest of our computers? Also, it looks like this particular computer is operating on Windows 7 and may need to be updated to Windows 10? Thank you for your help! Heather Duncan	Add Attachment