Service Request Ticket

Service Request Information

CONTACT	Name	Rhoads, Carlie	Date	Jun 03, 2019 11:44 AM
	Department	The Research Institute	Phone	88328
	Location		Email	rhoadsc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150242 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5KWV282	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5KWV282	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:83:8D:AC

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Savannah Sharp Voss	Jun 06, 2019 04:56 PM	Task reassigned to Service Request Desk.	Add Attachment
Savannah Sharp Voss	Jun 06, 2019 04:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Savannah Sharp Voss	Jun 06, 2019 04:55 PM	User called again asking about ticket and had an additional problem with their library login. I sent her information to Camila at the library. Micheal took care of the WOU alerts issue.	Add Attachment
Savannah Sharp Voss	Jun 04, 2019 10:29 AM	Task reassigned to Michael Ellis.	Add Attachment
Savannah Sharp Voss	Jun 04, 2019 10:29 AM	Carlie is trying to log into WOU Alerts. When it opens it says "your account is not available now." She tried logging in with her WOU credentials and it says her information is incorrect, even though she can get into portal just fine.	Add Attachment
Stephanie Magee	Jun 03, 2019 02:45 PM	Left VM, waiting for returned call	Add Attachment
Megan Thibeault	Jun 03, 2019 02:25 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jun 03, 2019 02:25 PM	Need more info, can log in where other places? Portal? Computers? VDI?	Add Attachment
Alix Karkanen	Jun 03, 2019 11:44 AM	When Carlie tries to sign in, it says that her log in is incorrect, even though she can log in other places.	Add Attachment