Service Request Ticket - # 72306

Service Request Information

CONTACT Name Sampson, Minetta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2019 01:00 PM
Department College of Liberal Arts and Sciences Phone 88461
Location Email sampsonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140649[Edit Inv] (opens in a new window) Bldg/Room ITC 001
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ16CF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:3A:0F


Wireless NIC AC:29:3A:94:2C:99


Bluetooth NIC AC:29:3A:94:2C:9A

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jun 03, 2019 02:27 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jun 03, 2019 02:27 PM 
Went down and logged in just fine. Had them re try 
which worked. Let them know they could have been 
typing in password or user name wrong.
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Shandelle Plasker Jun 03, 2019 02:08 PM 
Task reassigned to Shandelle Pepper.
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Alix Karkanen Jun 03, 2019 01:00 PM 
When Minetta tries to  log in, she puts in her 
information then hits enter/start but it doesn't 
log in, it just has her sign in again.
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